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Gorilla Expense exceeded the global benchmark for customer service metrics in 2022

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We are thrilled to share the results of our exceptional customer service report for the year 2022. With Freshdesk and the hard work of our team, we have exceeded the global benchmarks for every customer service metric.

In 2022, we received a total of 5566 tickets, and we’re thrilled to report that we successfully resolved 99.37% of them. Our remarkable performance is also reflected in our first response time, which averaged at 2.4 hours – far below the global benchmark of 32 hours.

Additionally, we exceeded the typical 12-hour mark for the average first-assign time with our remarkable 7.1-hour response. In terms of overall resolution time, we managed to address issues in just 31.35 hours on average, which is less than the global standard of 32 hours.

Gorilla Expense exceeded the global benchmark for customer service metrics in 2022

We believe that customer satisfaction is crucial for any business, and we strive to provide exceptional customer service that exceeds expectations. We’re proud of our team for their hard work and dedication to achieving this goal, and we’re grateful to our customers for their trust and confidence in us.

Prachi Borhade, our Implementation & Support Manager, put it best: “We’re thankful for every customer we have and are committed to providing the best possible service to each and every one of them. We understand that customer satisfaction is a crucial part of our business, and we will continue to provide exceptional customer service to keep our customers happy.”

We’re honored to receive recognition from Freshdesk, and we’re excited to use these results to establish our customer service goals for the upcoming year. We’re committed to continuously improving our customer service to provide the best experience for our customers.

Thank you for choosing Gorilla Expense as your expense management partner. We’re looking forward to another successful year of exceptional customer service!

Cut Back On Unnecessary Costs With Essential Expense Reporting Features

Cut Back On Unnecessary Costs With Essential Expense Reporting Features

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Cut Back On Unnecessary Costs With Essential Expense Reporting Features

At a time when businesses are looking at ways to cut down on costs and improve efficiencies, integrated expense reporting solutions are gaining more and more importance. Here’s how Gorilla Expense comes forward as a reliable answer to all your expense reporting questions:

T&E POLICY and FRAUD

Did you take a look at your company’s T&E spending, reimbursements and other internal expense reports? If not, then we suggest doing so to catch hold of any expense fraud activities.

T&E is an integral part of a company’s operational costs. Around 5% of the total T&E cost is lost to expense fraud due to manual processing and 6% is lost to T&E out of compliance. This takes place because of duplicated out-of-pocket employee expenses every year which makes it important for companies to detect and prevent frauds as well as leakages within their systems as soon as possible.

MANUAL EXPENSE REPORT PRICING

Every year, a company spends around $45 (this is a wage inflation adjusted number from the Aberdeen 2012 report that shows a cost of $35 per report) to process a single expense report. The true cost may be higher but manual expense reporting builds pressure on employees and managers as they are responsible for tracking and gathering receipts. This leads to delay, frauds and leakages.

Moreover, manual reports make it almost impossible for a company to keep a close tab on travel and expense spends while staying within the budget.
Here hops in the need to switch to a solution that is not only painless but also economical.

Gorilla Expense offers pricing that is more effective, efficient and economical than its competitors. You can save up to 40% due to included integration that already exists with certain systems. When compared to Excel, the benefit can be up to 70% reduction in cost, taking into account productivity and compliance improvements. Our Savings Calculator can assist with this analysis and help you save time, money and effort.

At pocket friendly prices, Gorilla Expense envisions creating features that not only ease the expense reporting process but also increases transparency within business expenses. With flexible pricing, Gorilla Expense helps you pay for what you use. For further information on pricing, click here

Gorilla Expense Integrated With Sage Intacct For Easy Expense Reporting

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When it comes to making work easy for our customers, we leave no stone unturned! After receiving multiple requests, Gorilla Expense finally integrated with Sage Intacct using web services into the Time & Expense Module and the AP Module to offer the best expense reporting solution.

With over 14,000 global customers, Sage Intacct has arisen as an industry leader in accounting and financial management software. With this latest addition in the GE family of Sage systems, you can easily export expense reports from one software to the other.

Now, users have a robust platform to capture both, out of pocket and corporate credit card expenses.

Gorilla Expense is a leading Expense Reporting Software provider. To know about this and many more features offered by Gorilla Expense, visit our website here.