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Gorilla Expense exceeded the global benchmark for customer service metrics in 2022

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We are thrilled to share the results of our exceptional customer service report for the year 2022. With Freshdesk and the hard work of our team, we have exceeded the global benchmarks for every customer service metric.

In 2022, we received a total of 5566 tickets, and we’re thrilled to report that we successfully resolved 99.37% of them. Our remarkable performance is also reflected in our first response time, which averaged at 2.4 hours – far below the global benchmark of 32 hours.

Additionally, we exceeded the typical 12-hour mark for the average first-assign time with our remarkable 7.1-hour response. In terms of overall resolution time, we managed to address issues in just 31.35 hours on average, which is less than the global standard of 32 hours.

Gorilla Expense exceeded the global benchmark for customer service metrics in 2022

We believe that customer satisfaction is crucial for any business, and we strive to provide exceptional customer service that exceeds expectations. We’re proud of our team for their hard work and dedication to achieving this goal, and we’re grateful to our customers for their trust and confidence in us.

Prachi Borhade, our Implementation & Support Manager, put it best: “We’re thankful for every customer we have and are committed to providing the best possible service to each and every one of them. We understand that customer satisfaction is a crucial part of our business, and we will continue to provide exceptional customer service to keep our customers happy.”

We’re honored to receive recognition from Freshdesk, and we’re excited to use these results to establish our customer service goals for the upcoming year. We’re committed to continuously improving our customer service to provide the best experience for our customers.

Thank you for choosing Gorilla Expense as your expense management partner. We’re looking forward to another successful year of exceptional customer service!

Gorilla Expense Makes Credit Card Reconciliation a Breeze

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Gorilla Expense Makes Credit Card Reconciliation a Breeze

Have you been struggling with financial paperwork? Are you tired of accessing your company’s bank account multiple times a day and sifting through paper expense reports? If your answer is yes, then we have good news for you.

Gorilla Expense Makes Credit Card Reconciliation a Breeze

Our credit card integration syncs with your bank multiple times a day, bringing in all posted transactions from American Express, Visa, Mastercard, and over 3,000 other banks and credit cards.

Gorilla Expense Makes Credit Card Reconciliation a Breeze

Users receive an email when their data is auto-imported and an expense report is created, so they’ll know immediately when there’s a new report pending submission. And once the report is submitted and approved, it can be pushed straight to your ERP system.

Gorilla Expense Makes Credit Card Reconciliation a Breeze

Each automatically created expense report will correspond to the user’s credit card statement dates, which means the report will have the same total as the credit card statement. Thus, achieving automatic reconciliation.

Gorilla Expense Makes Credit Card Reconciliation a Breeze

Let our credit card reconciliation system do the heavy lifting for you. Here is a link to the Credit Card Reconciliation demo: https://lnkd.in/dQZWZB3K

Gorilla Expense offers streamlined expense management solutions and works tirelessly towards simplifying your expense management process. For more such easy-peasy features, click here.

Easily Add Details to Receipts with the Receipt Tag Tool

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Easily Add Details to Receipts with the Receipt Tag Tool

Completing all expenses at month end can be tedious, time consuming and you can be missing out on some information. To streamline your expense reporting, Gorilla Expense provides the Receipt Tag Feature.

Easily Add Details to Receipts with the Receipt Tag Tool

This tool allows users to add required information as tags on the already stored receipts in the receipt box. When you import Corporate Credit Card expenses at a later point in time, Gorilla Expense will automatically merge the receipt with the corporate credit card expense line and also transfer all the tagged information on the receipts to the corresponding fields. For detailed step-by-step instructions on how to use this feature, visit our Receipt Tags page on our support portal.

Gorilla Expense is constantly evolving to offer its clients a smooth expense reporting and expense management solution that keeps them organized and saves time.

For more such in-app features, click here

Attach Multiple Page Receipts to Expense in One Go

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Has converting multiple page receipts (like Hotel Receipts) into PDF and/or attaching them page by page to the same expense line been a tiresome process? Well not anymore!

Attach Multiple Page Receipts to Expense in One Go

This feature allows users to combine multiple page receipts and/or any supporting documents into a single PDF file that can be then attached to the desired expense.

Users can also swap the order of receipts before converting them into PDF.

Attach Multiple Page Receipts to Expense in One Go

Once the PDF is created, it will be saved in the Receipt Box from where users can add them to any chosen expense line.

Attach Multiple Page Receipts to Expense in One Go

Gorilla Expense works tirelessly towards easing the work for its customers by making expense management hassle free and effortless.

For more such hassle-free receipt management features, click here.

Match and Merge Receipts to Credit Card Expenses using Auto-Attach

Match and Merge Receipts to Credit Card Expenses using Auto-Attach

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One of the most tedious tasks involved in submitting an expense report is finding and attaching receipts to the respective expenses. While Gorilla Expense automatically imports and codes all your expenses from your credit card statement, attaching receipts to multiple expense lines can still be a very painful process.

We solve this by providing several tools like our Receipt Box, Receipt Scan and Auto-receipt Merge. Now we can automatically attach receipts to incoming expense lines imported from your credit card statement. Users can do this on demand as well by clicking on “Option > Auto Merge” in the Receipt Box and we will find all expenses that are a match and then merge the receipts to those respective expenses.

Based on the values scanned from the receipt, such as Amount, Date, and Merchant, the Auto-attach tool matches receipts available under the Pending Tab to the imported corporate credit card charges with 100% accuracy.

If we are not able to attach the receipt for you automatically, you will still be able to attach it yourself manually by going to the web application > Expenses > Edit Expense > Add Receipt > Merge Receipt.

Just snap & match and let Gorilla Expense take care of your expense management.

Find out more about our auto-merge feature here.

To discover more such features, click here

Auto-Create Expense Reports by Forwarding Email Receipts

Auto-Create Expense Reports by Forwarding Email Receipts

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From inbox to Receipt Box, instantly!

If you get a receipt in the mail, share it on our universal email id – email@gorillaexpense.com (If you are not based in the USA or Canada, you should forward you emails to asia@gorillaexpense.com) and the Gorilla Expense email forwarding capabilities will take care of it. The forwarded email receipts will appear directly in the Gorilla Expense receipt box. They are then scanned and synced before they are matched with the incoming credit card expenses.

For your benefit, your expenses are linked to your receipt box, making expense management easier and hassle-free.

Discover more such features, click here

Seamless and Accurate Scanning with Intelligent Receipt Scan Feature

Seamless and Accurate Scanning with Intelligent Receipt Scan Feature

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Snap, submit and scan!

Gorilla Expense’s promise of streamlined expense management comes with an advanced receipt scan feature. On the mobile app, click a picture of the receipt and watch the app automatically scan it for relevant information like amount, date, and merchant that can be mapped to the incoming credit card data.

This feature is built with an advanced AI and OCR technology that captures and codes expense details. Immediately after the expense details are coded, an expense report is generated, making expense management and expense reporting a smooth process.

Find out more about managing your receipts here.

Gorilla Expense is the solution for seamless and accurate scanning and easy expense report creation.

Explore 30+ in-app features that make expense reporting a breeze with Gorilla Expense. To know more, click here.

Want to know more about such features? Head to our Youtube channel